Shipping & Returns

Shipping Rates

Germany: Standard DHL Shipping costs 5,95 € / Free Shipping over 99 € in Germany! Usual DHL Shipping times are 1-3 days.

EU (European Union): Standard DHL Shipping costs 10,95 € / Free Shipping over 199 € in the EU! Usual DHL Shipping times are 2-6 days.

EUROPE ( NON EU COUNTRIES): Standard DHL Shipping costs: 20,95€ / Free Shipping over 399 € to all European Countries (NON EU COUNTRIES)! Usual DHL Shipping times are 3-8 days.

SOUTH & NORTH AMERICA / CANADA: Standard DHL Shipping costs: 25,95 € / Free Shipping over 399 € to all SOUTH & NORTH AMERICAN COUNTRIES AND CANADA! Usual DHL Shipping times are 5-12 days.

ASIA: Standard DHL Shipping costs: 30,95€ / Free Shipping over 499€ to ASIAN COUNTRIES! Usual DHL Shipping times are 5-12 days.

OCEANIA: Standard DHL Shipping costs: 30,95€ / Free Shipping over 499€ to OCEANIAN COUNTRIES! Usual DHL Shipping times are 7-15 days.

REST OF WORLD: Standard DHL Shipping costs: 40,95€ / Free Shipping over 599€ to all countries not categorized in the other above mentioned zones (Germany,EU,Europe,South&North America,Canada,Asia,Oceania). Usual DHL shippung times are 7-15 days.

All our prices in our online store are in Euro and include the legal VAT (19%). Please note that all customers outside th EU might have to pay tax and duty while importing. Those are levied by the responsible customs office in your country. For further information, please contact your responsible customs office. We ship insured with DHL Economy. Shipping times are usually between 3-5 days for EU countries.

YOU CAN ALWAYS CHECK AND BUY THE PRODUCTS SHOWN ONLINE IN OUR AUTUM BERLIN STORE!

Returns

Thank you for ordering at our online shop. We hope the products you’ve chosen will be among your favorite’s soon. Nevertheless if you are not satisfied with any product, you have the chance to return it within fourteen (14) days after delivery date.

Please contact us beforehand in the event of a return and send us an email to info@autumbikes.com. Or call us and we will send you a return adress translucent form by email for you to print out and assist you with everything you need.

Make sure you follow the instructions:

  1. Pack the article + delivery note according to our terms into the parcel
  2. Send package with a delivery service of your choice and at your own expense to:
    AUTUM® | deepAutum GmbH & Co KG
    Spreewaldplatz 10
    10999 Berlin
    Germany
  3. The goods will be refunded to your account after your return has been processed

Please note following terms for a return:

For all Bicycle parts - the product is in an unused condition and have not been assembled or used at any time. Garments were only tried to check the right size, but they must not have been used or laundered. The product or garment is in the undamaged original packing (a carefully opened package is not considered as damaged). The product is complete (including all labels). A filled return–form is included

Returns harm the environment, are expensive and led to higher shipping costs for all customers in the past. The refund can take up to fourteen (14) days from receipt of your package.