Shipping & Returns

Shipping Rates

Germany & EU
Free delivery on all orders

Norway, Switzerland, Turkey, Belarus, Ukraine, Russia, Serbia, Croatia, Bosnia and Herzigovina
Standard Delivery Charge: 15€

Australia & New Zealand

Standard delivery charge: 30 €

South America

Standard Delivery Charge: 30€

World
At the moment we’re only offering shipping to EU countries and Norway, Switzerland, Turkey, Belarus, Ukraine, Russia, Serbia, Croatia, Bosnia, Herzigovina, Australia, New Zealand and South American countries. If you’re from another country and want to place an order please contact us directly: info@autumbikes.com

All our prices indicated are in Euro including the legal VAT (19%).
For non-EU countries like Norway, Switzerland, Turkey, Belarus, Ukraine, Russia, Serbia, Croatia, Bosnia, Herzigovina, Australia, New Zealand and South American countries we prepare an invoice without VAT (prices in our onlinestore include the 19% VAT) on which you have to pay tax and duty while importing. Those are levied by the responsible customs office. For further information, please contact your responsible customs office. We ship insured with DHL Economy. Shipping times are usually between 3-5 days for EU countries.

Returns

Thank you for ordering at our online shop. We hope the products you’ve chosen will be among your favorite’s soon. Nevertheless if you are not satisfied with any product, you have the chance to return it within fourteen (14) days after delivery date.

Please contact us beforehand in the event of a return and send us an email to info@autumbikes.com. We will send you a return-form and assist you with everything you need.

Make sure you follow the instructions:

  1. Pack the article + delivery note according to our terms into the parcel
  2. Send package with a delivery service of your choice and at your own expense to:
    AUTUM® | deepAutum GmbH & Co KG
    Spreewaldplatz 10
    10999 Berlin
    Germany
  3. The goods will be refunded to your account after your return has been processed

Please note following terms for a return:

For all Bicycle parts - the product is in an unused condition and have not been assembled or used at any time. Garments were only tried to check the right size, but they must not have been used or laundered. The product or garment is in the undamaged original packing (a carefully opened package is not considered as damaged). The product is complete (including all labels). A filled return–form is included

Returns harm the environment, are expensive and led to higher shipping costs for all customers in the past. Therefore, we ship orders within EU-countries for free but don’t bear the costs for returns. The refund can take up to fourteen (14) days from receipt of your package.